1.
What should I do if I am involved in a traffic accident?
You should follow the steps below:
a)
Call the police
b)
Call us at 228 19 01, 228 45 06 or 228 90 03.
c)
Have a photo taken of the cars before moving them. If the
accident takes place during working hours our expert will do it;
if this is not possible draw a sketch of the accident.
d)
Before you come to us, make sure you have your insurance policy,
driving license, identification and vehicle’s papers with you.
You can also inform us of any claim, accident and follow your
case at
akfinans@akfinans.com.
2.
What should I do in case of a burglary/fire/personal accident
etc.?
a)
Call the police.
b)
Call us at 228 19 01, 228 45 06 or 228 90 03.
c)
In
case of personal accidents please have your medical reports from
your doctor/health institution ready before coming to our
offices.
d)
In
case of fire/burglary etc. have a photo taken of the site. If
the accident takes place during working hours our expert will do
it.
e)
Our expert(s) will examine the site before any reparation is
started.
3.
What happens if an alcoholic driver hits me?
Law does not cover drivers who exceed the alcohol limit stated
by the law.
4.
What happens if the person that hits me drives away or does not
have any insurance?
In such cases, Mandatory Insurance Fund acts as the insurer and
makes the necessary payment. On every policy, a certain amount
is deducted from our customers that fill up this FUND for such
cases.
5.
When a thief breaks my window, does my THEFT policy cover this
damage?
No. If your house or work place’s windows, glass doors or glass
displays are broken during burglary or any attempt to burglary,
they will not be paid with THEFT insurance only. You need to
have GLASS insurance coverage. This is also true for fire
policies. If the glass windows or doors are broken in order to
start a fire (not broken due to fire) Fire policy will not cover
the damages.
7. When does an
insurance policy start?
The steps followed
are:
a)
An
informative form is filled and submitted, either over internet,
by fax or by visiting one of our offices, branches or agents.
b)
The
informative form is examined and the site is seen if the request
is for fire, theft, comprehensive car insurance and so on.
c)
A
policy is written.
d)
Once
the premium is paid the insurance starts. If the payment is
agreed to be done with regular installments the coverage does
not start untill the first installment is paid. The insurer
always has the right to cancell any unpaid policy.
6.
If
I have a comprehensive car insurance, who pays an accident I
cause?
If the police find you guilty, then both the third party and
your damages are covered with your insurance. If the third
party is found guilty, then his/her policy is expected to pay
for your damages. In case they refuse to do so, then we take on
the responsibility to recover your losses and claim this amount
from the third party’s insurance on your behalf.
8. Who else can drive my
insured car?
People who are eligible to drive and have your permission can
drive your car under insurance coverage. Surplus charges or
reductions are applied depending on restrictions and conditions
of the driver(s).
For professional purposes you need to have the person’s name
stated on the insurance policy.
7.
What is undervalued policy coverage?
Let’s say you have a theft insurance policy for your house at
15.000.-YTL. The true value of your belongings is 50.000.-YTL.
Then your policy coverage is undervalued by 70% (100- 15/50).
In case of damages you get only 30% of your actual loss.
It
is always for your own interest to declare your belongings at
their true value and insure them so, in order to get your full
redemption. |